AI that works stays invisible.
A well-integrated AI system isn't a tool users learn to operate: it's an infrastructure that works quietly, cuts repetitive work and delivers results without anyone pressing a button. That's what we build.
AI didn't start with ChatGPT
Dialogicom has worked with AI systems since before the term became a buzzword. The expert systems of 2017, predictive sales analysis and risk assessment, were the AI of their day. Today we work with state-of-the-art language models, Anthropic, OpenAI, Google, and open-source models for those with privacy requirements or who want on-premise processing.
The difference from those who started with ChatGPT is one: we know what happens when such a system has to integrate with real data, real processes, real people. And we know how to make it work, not just in the demo.
What we integrate.
Conversational agents
Not generic chatbots: assistants trained on your domain, your data, your tone of voice. They handle customers 24/7, qualify leads, answer complex questions.
Document automation
Reading and classifying emails, invoices, contracts, forms. The system extracts the relevant information and takes it where it's needed, with no human intervention.
Knowledge base (RAG)
Manuals, procedures, catalogues turned into a knowledge base you query in natural language. Your team finds in 10 seconds what used to take half an hour.
Systems integration
CRM, ERP, business software, calendar, WhatsApp Business: AI connects to what you already use. We don't ask you to change your processes, we enhance them.
Predictive analytics
Data aggregated from different sources, automatic insights, forecasts. Less time building reports, more time using them to decide.
Prompt engineering
The quality of an AI system is 20% the model and 80% how the interaction is designed. That's the part we do best.
70% of enquiries handled without human intervention.
Dozens of enquiries every day by email and WhatsApp, often after hours, often repetitive. We integrated an AI agent that reads every incoming message, retrieves the relevant information from the database of available properties, replies in a personalised way and, if the client is interested, automatically books a viewing in the agent's calendar.
Average response time: under 60 seconds, seven days a week.
Have a process that repeats every day?
AI can probably take it over. Tell us about it: we reply within 24 working hours.